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Privacy Policy

We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).

Our Website

Public Audience

This policy applies to::

  • a visitor to our website; or
  • a customer who has ordered or requested the goods or services that we provide from one of our stores or via our online platforms.

Personal Information

  1. Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to –
    • your name and surname.
    • your email address.
    • your physical address.
    • your gender.
    • your mobile number; and
    • your date of birth.
  1. It’s important to maintain accurate personal information, so please inform us of any changes and provide us with the necessary updates as soon as possible. This allows us to promptly update your information on our records. Subject to clause 3 below, we will not, without your express consent use your personal information for any purpose other than as set out below:
  • in relation to the ordering, sale, and delivery of Goods.
  • to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us);
  • to inform you of new features, special offers and promotional competitions offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us); and
  • to improve your experience on our website by, inter alia, monitoring statistical non-personal browsing habits, and to transact with us; or
  • disclose your personal information to any third party other than as set out below:
  • to our employees and/or third-party service providers who assist us to interact with you via our website, email, or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information to assist us to communicate with you properly and efficiently.
  • to our divisions and/or partners (including their employees and/or third-party service providers) for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us); and
  • to our suppliers for them to liaise directly with you in the event of you submitting a warranty claim regarding any Goods you have purchased which requires their involvement
  1. We reserve the right to use or disclose your personal information if it becomes necessary to comply with applicable laws, legal processes, or court orders. Additionally, we may use or disclose your information to protect and defend our rights and property.
  1. To ensure the security of your personal information, we will impose appropriate and legally binding confidentiality and non-use obligations on all our employees, third-party service providers, divisions, and partners, as well as their employees and third-party service providers, who have access to your data. These obligations will restrict the use of your personal information outside of what is authorised by our policies.
  1. Disclosure of Personal Information to Third Parties: Please note that we cannot be held responsible for any loss or damage that may occur because of disclosing your personal information to a third party, such as an entity linked to this website or anyone other than Le Croc (Pty) Ltd t/a Lorenzi. This is because we cannot regulate or control how that third party utilizes your personal information.
  1. Granting Access to Personal Information: We can provide you access to your personal information so that you can view and/or make changes to your personal details. We will notify you promptly if we learn of any unauthorized use, disclosure, or processing of your personal information. We will offer sufficient proof of our adherence to this policy upon reasonable notice and request. If requested, we will quickly return or destroy all your personal information that we have in our possession or control. We will not keep your personal information for longer than necessary, except for legal reasons or with your permission to extend its retention period.
  1. Lorenzi, trading as Le Croc (Pty) Ltd, guarantees to never sell or share your personal information with third parties, unless required by law. In cases of fraudulent online payments, we reserve the right to disclose relevant personal information for criminal investigation purposes or other legal requirements.
  1. Protecting Your Privacy: Our Commitment and Limitations We are dedicated to safeguarding your privacy and will take all steps reasonably necessary to do so. However, we cannot ensure or accept any responsibility for unauthorized or illegal disclosures of your personal information made by third parties who are not within our control. Please note that we will only be liable for such disclosures if they are the result of our gross negligence.
  1. We use “cookies” to automatically gather information and data through the standard operation of our internet servers. These small text files are used to recognize repeat users, facilitate their ongoing access to our website, track usage behaviour, and compile aggregate data to improve the functionality of our website and content. Please note that the information collected by cookies is not used to personally identify you. If you prefer not to have information collected using cookies, you may opt-out at any time. Our website uses cookies to provide some of its features. However, you have the option to allow or deny cookies in most browsers. Please keep in mind that disabling cookies may prevent you from using certain features on our website, limiting your access. By accepting a cookie, you are consenting to our collection of any personal information with that cookie.
  1. Legal Capacity to access our website or utilize our services, require that you must be at least 18 years old or possess the legal capacity to enter binding contracts.
  1. You may only send us your own personal information or the information of another data subject where you have their permission to do so.
  1. Once you have agreed to this policy, it is assumed that you have read, comprehended, and accepted all its terms. Therefore, you are bound by its conditions.
  1. Updates to Our Policy

We reserve the right to modify this policy as needed, and any changes will be reflected on this webpage. We will also notify you of any modifications through a prominent notice on our website or an email notifying you of the updated terms and the date of the last revision. If you disagree with these changes, please refrain from using our website and services. However, if you continue to access our website or services after being informed of the modifications, you will be bound by the revised terms.

  1. Terms and Conditions for Discount Codes on the website

Discount Codes may be available for use against products or services offered for sale on our website. These Terms govern the use of Discount Codes. We reserve the right to change or discontinue Discount Code offers with reasonable notice. Each person may only use one Discount Code, and each Discount Code may only be redeemed once. Discount Codes are non-transferable. Unless otherwise stated, Discount Codes may not be combined with any other offers or promotions. Discount Codes cannot be applied to previous purchases. Additional criteria may apply to the use of a Discount Code. Discount Codes have no cash value and cannot be exchanged for cash or refunded. Discount Codes can only be redeemed for the specific product or service they are intended for. Discount Codes have a limited validity period which will be communicated to you. We are not responsible for lost, stolen, or damaged Discount Codes and will not issue replacements.

  1. Understanding Web Beacons

At times, our website may include electronic image requests, such as a single-pixel gif or web beacon request. These requests enable us to track page views and access cookies. Any electronic image viewed as part of a web page, including an ad banner, can function as a web beacon. However, we want to assure you that our web beacons do not collect, monitor, gather, or share any of your personal information. We use them solely to gather anonymous data about our website.

  1. Ensuring a Secure Website

Our Commitment to Security: Our website will be hosted on a secure server environment that is equipped with advanced security measures, including a firewall, to prevent external interference or unauthorized access. We only grant access to personal information to employees who require it to perform their job responsibilities. In the event of a disaster, we have a disaster recovery plan in place. We prioritize keeping the personal information we collect as accurate, complete, and up-to-date as is necessary for the purposes defined in this policy. Periodically, we may request that you update your personal information on the website. You can access, review, or update any personal information we have on file for you by logging into your account online, sending us an email, or giving us a call.

Retention of Information

We keep your personal information only for as long as needed for the purposes stated in this policy, unless required or authorized by law, or if you give consent. We will maintain confidentiality and not share or sell your information during retention. We may choose to keep your information in physical or electronic records.

Updating or removing personal data

Managing Your Personal Information with Le Croc Pty (Ltd) t/a Lorenzi, if you would like to modify or revise any of the personal information you have sent us, we encourage you to reach out to our team via phone or email. It is important to note that Le Croc Pty (Ltd) t/a Lorenzi is not accountable for the privacy policies or practices of third-party websites, including any linked sites. We provide no warranties and make no representations in this regard.


If you have any questions or concerns arising from this privacy policy or about your personal information, please contact us on [email protected]

Le Croc (Pty) Ltd t/a Lorenzi (Copyright 2023)

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